Privacy Policy

This Privacy Policy explains what Frijoleras ("we," "us") collects, how we use it, and your choices. It applies to the Frijoleras website and mobile apps (the "Service").

Information we collect

Order information: the name, email, and phone number you provide at checkout, your order contents, tip, and — for curbside pickup — the vehicle color/model you enter so we can hand off your order.

Account information: if you create a free member account (to earn rewards, leave reviews, or send suggestions), we store your name and email. On our apps, this account is associated with your device.

Reviews & suggestions: the rating, text, and your display name you submit. Reviews are shown publicly; suggestions are private to the business.

Device & usage information: a random install identifier, your platform (iOS, Android, or web), app version, how you interact with the app, and — if you allow notifications — a push notification token. We use this to understand installs, improve the app, and send order updates.

Diagnostics: if the app hits an error or crash, we collect the error message, technical details, and the screen it happened on so we can fix problems quickly. These reports do not include your name or contact details.

Location: only when you tap to check your distance from pickup, and only to calculate that distance on your device. We do not track your location in the background and do not store your coordinates.

Payment information: we never see or store your full card number. Card details are collected and tokenized directly by our payment processor.

How we use your information

To take and prepare your order, hand it off, and send you order-status updates by email and push notification; to run the loyalty rewards program; to display reviews and review suggestions; to detect fraud and prevent overselling; and to operate, secure, and improve the Service.

How we share information

We do not sell your personal information. We share it only with service providers that operate the Service on our behalf: Square (payment processing), Google Firebase (secure data storage and Android push messaging), Apple (iOS push notifications and Apple Wallet passes), Google Wallet (loyalty passes, if you add one), Resend (transactional email), and Vercel (website hosting). We may also disclose information if required by law or to protect our rights and safety.

Push notifications & wallet passes

If you enable notifications, we use your push token to send order updates and occasional announcements. You can turn notifications off in your device settings at any time. If you add your loyalty card to Apple Wallet or Google Wallet, your points and a code identifying your account are stored on the pass so it can update.

Data retention

We keep order and loyalty records for as long as needed to run the rewards program and meet legal, tax, and accounting obligations, then delete or anonymize them.

Your rights & choices

You may request access to, correction of, or deletion of your personal information. You can delete your member account and associated data yourself at any time from the Delete Account page, or by emailing us. You can disable location and notification permissions in your device settings.

Children

The Service is intended for a general audience and is not directed to children under 13, and we do not knowingly collect their information.

Security

We use industry-standard measures to protect your information, including encryption in transit and tokenized payments. No method of transmission or storage is completely secure.

Changes

We may update this policy; we will revise the date above and, for material changes, provide notice in the app.

Contact

Questions or requests: support@frijoleras.com. Frijoleras is a brand operated by Skoltra LLC, a digital company (mailing address available on request).